Customer Success Manager

Job Description


Roles and Responsibilities
  • Lead and coordinate customer onboarding process
  • Qualify, Capture and Convert leads 
  • Governance of CS process and ensure compliance 
  • Engagement strategy for all stakeholders. 
  • Develop and implement new sales initiatives, strategies, and programs to capture key demographics & clientele.
  • Liaise with Account managers, Delivery teams, and recruitment teams to ensure client requirements are met.
  • Implement CS strategies  
  • Plan and Coordinate for Roadshows and client engagement
  • Run email marketing campaigns and reach outs.

 

Candidate needs to have – 

  • Bachelor’s Degree in management or related field
  • 7+ years of overall experience.
  • 5+ years of experience in client success position 
  • Working knowledge at least one CRM tool.
  • Excellent skills on MS PowerPoint, Excel is mandatory.
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Strong negotiation skills
  • Strong analytical skills
  • Experience in sales roles would be an advantage

 

Job Category: IT
Job Type: Full Time
Job Location: Bangalore Hyderabad

Apply for this position

Allowed Type(s): .pdf, .doc, .docx

Kamesh Rao

TMI GroupHeadquarters
TMI Group since 1991 has been a leader in People Performance Consulting, Technology and Solutions.
OUR LOCATIONSWhere to find us?
TMI_location_map
OUR ADDRESSReach us
# 484/A, 1st Floor, KVK Building, Road No. 36, Jawahar Colony, Jubilee Hills, Hyderabad, Telangana - 500 033.
https://tmigroup.in/wp-content/uploads/2022/05/TMI_ISO_nmonic-poxq2n4evu9scu2ng0a40m75ml8ent22f0tw160gzk.png
https://tmigroup.in/wp-content/uploads/2022/05/Nasscom-1.png
GET IN TOUCHTMI Social links
TMI GroupHeadquarters
With beginnings in 1991 TMI Group has emerged as one of the most respected names in the HR industry.
OUR LOCATIONSWhere to find us?
TMI_location_map
# 484/A, 1st Floor, KVK Building, Road No. 36, Jawahar Colony, Jubilee Hills, Hyderabad, Telangana - 500 033.
GET IN TOUCHTMI Social links

Copyright © 2022 TMI Group. All rights reserved. Designed & Developed by BigBears.

Copyright © 2022 TMI Group. All rights reserved. Designed & Developed by BigBears.