RPA or Robotic Process Automation is growing in demand from organizations to manage their HR operations in an efficient manner.
HR back-office activities consume both time and resources. Some of the activities, like salary or incentive processing, are one-time activities but manpower is dedicated to managing the same. These resources are underutilized during the remaining period.
Bots built with Artificial Intelligence (AI) can draw upon insights to provide HR services that are efficient, and error-free. The bots relieve valuable HR resources who can work on aspects of talent management that require human intervention.
Employees of an organization are spread across the country and even internationally working in different time zones. Manually responding to the service requests will either incur very high costs, delayed response, or sometimes both. Most of the queries are general in nature and can be automated through bots. Unresolved queries can be automatically escalated for human intervention as per need.
Manual operations and processes will attract errors due to multiple factors in spite of various quality control measures. Automated systems ensure near 100% error-free operations.