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Life Insurance industry has one of the largest field force. Most insurance companies are grappling with productivity with their Feet-on-Street (FoS) for a while now, coupled with extremely high infant attrition. The COVID scenario is likely to make this challenge more acute. Major metros have become hotspots and there will be restrictions on moving out and meeting people. Going to the office will be a challenge, with restrictions on number of employees permitted. In such a scenario, when there is so much fear, face to face selling may be difficult, at least for a few months. Both, customers and FoS will be extremely reluctant to meet face to face in offices or at home, where most customers will be working from. FoS may also be constrained to work from their homes.

The moot point – “how do a million+ sales professionals in the insurance sector, who primarily depend on face-to-face contacts to sell, achieve their targets?”


T C Suseel Kumar - Managing Director, Life Insurance Corporation

Shri T.C. Suseel Kumar is a Managing Director of Life insurance Corporation of India since March 2019. During his illustrious career of more than 35 years, he has successfully managed multiple crucial portfolios in LIC and left behind highly significant footprints across the organization. He is also on the Board of Axis Bank Limited. His expertise lies in the areas of strategic planning, marketing, customer centricity and talent management. He has a Masters in Economics, a university rank holder and has completed various management and leadership courses, including from IIM Ahmedabad, IIM Bangalore, IIM Lucknow, ISB Hyderabad and Asian Institute of Management, Manila.

Shobha Ratna - Head - Human Resources & Training, Aditya Birla Sun Life Insurance (ABSLI)

Ms. Shobha Ratna is Chief Operations Officer, Head HR & Training at Aditya Birla Sun Life Insurance (ABSLI). In this role, she drives the Human Resource strategy at ABSLI including talent management, talent development, compensation and culture creation. Shobha has extensive experience of about eighteen years in the functional areas of talent, leadership and learning. Her professional experience also includes a stint of twelve years at Hindustan Unilever Ltd. (HUL) with a year spent in Unilever London.

Shobha holds a Bachelor's degree in Civil Engineering from the National Institute of Technology (NIT), Calicut and a Master's degree in Personnel Management & Industrial Relations (PMIR) from the Tata Institute of Social Sciences (TISS).

Judhajit Das - Chief Human Resource Officer, ICICI Prudential Life Insurance Co Ltd

Judhajit is CHRO at ICICI Prudential Life Insurance. He started his career in 1995 after graduating from XLRI and has now been with ICICI Prudential for 20 years. He is currently responsible for HR, Operations & Customer Service, Admin & Infrastructure, IT Infrastructure & CSR.

B Ramakrishnan - CEO, TMI Group

B Ramakrishnan (also called BR or Ravi) is the CEO of TMI Group. He is a Chemical Engineer from BHU-IT (now called IIT Varanasi) & a Post Graduate in Management from IIM Calcutta. Ravi has over 30 years of varied, cross-functional experience in an MNC, Consulting, and an integrated HR Consulting Group. He comes with a strong Sales & Marketing experience. He has extensive experience in leveraging employer branding for attracting talent to organizations. He has built C&K to become a leading content development company across multiple media and partners International Development Agencies in their global agenda. His current interests involve modeling skill-building initiatives to drive the employability of youth and global capacity building for governments to deliver better value to citizens.

Special Invitees

P Muralidharan - Additional Executive Director - Marketing, Life Insurance Corporation of India

P Muralidharan has taken charge as Additional Executive Director, Marketing/PD/SBA on 1st June 2020. He joined LIC as 14th Batch Direct Recruit Officer in November 1985. In his illustrious career of 35 years he has successfully handled diverse assignments like marketing, human resource development and administration. He is a Science Graduate and Post Graduate in English Language and Literature from Kerala University. He is an Associate Member of Insurance Institute of India. He has attended various training programs and courses at ISB Hyderabad, FALIA Training and NIA Pune. His interests include reading books about human behavior, management, marketing etc, listening to music, photography and nature.

Vineet Tyagi - Vice President - HR at ICICI Prudential Life Insurance Company Limited

Vineet is a Masters in Personnel Management from Bharati Vidyapeeth and Started his career in 2001 with the Birlas, and then moved to Jindal Saw Limited. He has been with ICICI Prudential Life Insurance for the past 15 years now. He is the solid organisation guy, who knows what works and how to go about it, and silently implements several initiatives for the organization. Excels in removing any implementation bottleneck and ensures all initiatives are implemented smoothly and meet their stated objectives. And has deep understanding of the insurance industry has been driving large HR initiatives for ICICI Prudential.

Prasad Kakkat - Head - Sales HR at Aditya Birla Sun Life Insurance

Prasad is a PGDBM from National Institute of Personnel Management. Started his career in the year 2000 and worked with companies like Coca-Cola, & Samsung. He has been with ABSLI for the last 8+ years. After Heading South Zone Sales HR, he moved to Corporate and now Seads Sales HR for ABSLI. Prasad is very passionate and he is a very action-oriented person. Has excellent understanding of the Sales Force and has successfully delivered large recruitment projects in a short time, besides implementing retention strategies which have substantially reduced attrition rates of the Sales Force. He is an out-n-out people person, easily approachable and a problem solver.

Jai Balan - Head - HR, Bharti AXA Life Insurance

Jaishankar Balan is the Head – Human Resources at Bharti AXA Life Insurance. In his current role, Jai leads the HR agenda across domains like Talent Management, Learning & Development and Compensation & Benefits. With over 15 years of experience in the HR domain across Consumer Goods and Manufacturing Sectors in blue-chip organisations like Marico Ltd., Colgate-Palmolive (India) Ltd. and the Aditya Birla Group, Jai brings to the company a unique blend of expertise which helps navigate the Human Capital challenges facing the company’s growing business.

He holds a graduate degree from Sydenham College of Commerce & Economics, Mumbai, and a Masters in Personnel Management from the Symbiosis Institute of Business Management, Pune.

Event Snippets

Future of Sales in Life Insurance - 3rd Event in the Future of Human Capital Management Series 1

Future of Sales in Life Insurance - 3rd Event in the Future of Human Capital Management Series 2