One of the earliest and most famous performance management models has been the Management by Objectives (MBO).
It is based on a theory of management developed by Peter F. Drucker in his book Practice of Management (1954). Essentially, in summary, MBO is a performance management system in which the manager and employees develop areas of responsibility for the team.
Clearly, the objective is to improve the performance of the organization by clearly defining the objectives that are mutually agreed upon by both the employee and the organization (manager).
MBO is aimed to achieve this through these 5 steps:
Advantages & Shortcomings of MBO:
MBO for Frontline Workforce:
The need is to build a performance management system that focuses on the frontline workforce and their managers who form a large core of many FMCG, FMCD, and BFSI sectors.