Gallup’s survey a few years ago on performance reviews threw up some interesting findings.
What’s more, the Performance Review process of the front-line workforce in many FMCG, FMCD, and BFSI sectors is even more scattered. Due to the vast geographical spread, attrition, and residency of the frontline employees and managers in these sectors, the performance management process throws up many more blind spots.
In trying to build a performance picture many miss the small points focusing on the big picture. The big picture always does not tell the complete story. For example, a 20x variation in the performance within the same cohort does not get mapped into the big picture.
Data tells a story that few read the right way. When looked at from standard metrics the data does not reveal the true picture. Once you scratch the surface, the data reveals diverse and complex patterns. A scientific analysis of the data reveals insights that can help build a better performance management model.
Not perfect, but fewer and less important blind spots at least.